Frequently asked questions
What is Velvet Lounge Academy?
Velvet Lounge Academy provides professional beauty, aesthetics and business education designed to support therapists, salon owners and aesthetics practitioners.
Do I receive a certificate?
Yes. All masterclasses include a certificate of completion. Accredited courses will clearly state accreditation details within the course description.
How do I access my courses?
After purchase, courses are available instantly through your student dashboard and can be accessed on desktop, tablet or mobile devices.
Are the templates editable?
Most downloads are provided as PDF files, with selected products also available in editable formats where stated.
How long do I have access to my courses?
Students receive ongoing access to purchased courses unless otherwise specified on the course page.
Can I download course materials?
Where applicable, downloadable manuals, worksheets and resources are included within the course.
Do you offer refunds?
Due to the digital nature of our products and courses, refunds are not available once access has been granted. Please review course details carefully before purchasing.
How can I contact support?
You can contact us through the Contact page and we will respond as soon as possible.
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